GENERAL ADVICE

Third Space Spa welcomes members and non-members. Our highly skilled and experienced therapists are on hand to advise you and create a personalised Spa program. If you have any treatment requests outside of the normal Spa treatment menu, please contact the Spa reception who will endeavour to accommodate your requirements.

Third Space Spa is extremely popular and we would recommend that you book your treatments in advance to avoid disappointment.

Under-18 year olds are not permitted to receive treatments in the spa.

NON-THIRD SPACE MEMBER INFO

If you are not a member of Third Space please bring photo ID to be shown on arrival.

Please note that non-members cannot use the shower facilities, sauna, steam room or swimming pool.

If you would like to become a Third Space member, CLICK HERE to enquire.

TREATMENT COURSES

Results are significantly enhanced when a course of treatments is taken and it is a cost-effective way of booking a series of treatments or services. Our qualified team will be happy to advise you on the benefits of taking a course on a selection of our treatments.

Buy a course of 6 to receive a 10% discount. Courses are only available on Facials and selected massages.

Please note that courses are non-refundable or transferable. Courses must be used within 12 months of date of purchase.

CANCELLATIONS

Third Space Spa prides itself on the quality and professionalism of its team and their wealth of experience. We provide unparalleled service with attentiveness to your every need.

CANCELLATION POLICY

Cancelled within 24 hours incurs 50% of the treatment price.
Cancelled on the same day or no show incurs a 100% fee of the treatment price.

BOOKING CONFIRMATION

We will endeavour to send reminder text messages however; it is the responsibility of the member/guest to remember their appointment.

We will endeavour to accommodate late arrivals however, we cannot promise a full treatment time.

ARRIVAL TIME

We ask that you always allow enough time for your appointment and arrive 10 minutes early giving you the opportunity complete a consultation form. Non-members will only be able to access the Spa 10 minutes prior to their appointment.

Please be aware some treatments may preclude you from using the steam/sauna prior to or after your treatment. If you are unsure please ask at the Third Space Spa reception.

Please note, if you arrive late, this will cut into your treatment time.

TREATMENT TIMES

All times quoted include treatment, preparation and consultation. Please be aware that some treatments include a different length consultation/preparation time particularly on your first visit.

When requesting a specific therapist please state this at time of booking, whilst we cannot guarantee your wish where possible we will always try.

COMFORT DURING YOUR TREATMENT

Please ensure that you inform your therapist if you are too cold/hot, if your position is uncomfortable or the therapist’s pressure is not enjoyable. We will endeavour to adjust or change technique to suit you.

Please note we are situated within a health club, so you may experience some noise during your treatment.

INFORMATION REGARDING SPECIFIC TREATMENTS

You should not have any heat treatments directly prior to or following waxing or any of our facial treatments. This includes sauna, steam room, swimming and excessive working out.

Please inform us at the time of booking any health concerns, pregnancy or terminal illnesses so we can advise you of the best treatment or incase we need to adapt the treatment for your needs.

Please bring open-toed shoes to wear after a pedicure.

PRODUCT & TREATMENT REFUND

Third Space Spa will offer a full refund for products if faulty. Proof of purchased is required.

Third Space Spa cannot refund items if you change your mind about the purchase.

All prices and treatments are correct at the time of going to print and are subject to revision without notice.

Where applicable all treatment prices are inclusive of VAT.

All our treatments are under constant review and development and therefore may change from time to time.

Gift vouchers are non-refundable. And are valid for 12 months from date of purchase.