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Course details

• The Swim School operates a continuous assessment programme throughout the school year. Whilst every effort is made to ensure continuity of teacher, this cannot always be guaranteed however our teachers will have access to all to the continuous assessment achievement records of all swim school participants.
• Parents or guardians are not permitted to leave the club at any time during their child’s swimming lesson. It is important for parents and guardians to refrain from using their phones to take pictures or videos.
• Swimming courses are provided in accordance with the Swim England guidelines.

Payment Terms

• Sessions must be paid for in advance by DD Subscription or annual payment of 42 classes, either at concierge or via Swim manager
• 3 month minimum term
• Top up private sessions can only be purchased if you have a valid Swim by DD Subscription or during you annual payment.

Direct Debit Terms

• Our swim school direct debit is calculated based on 42 classes over an 11 month period running from 1^st Jan– 31^st Dec. No direct debit will be taken in August but your swim school membership will run continuously until you request to cancel – giving one full and final calendar month notice running from the 1^st. Cancellation in writing (email to the Swim Manager).
• Should you cancel at any time during this fixed rate period – sessions run from your requested start date will be charged at the full swim class rate of £22 and £12 for Adult and Child lessons. This may result in a balance payable or refund due, depending on the amount debited to date. Your final notice direct debit will be adjusted accordingly. E.g. submit cancellation on 31^st May, June (notice) direct debit may be more or less than usual to take into account sessions run up until the end of June.
• If we are unable to collect your swim school payment via direct debit, you will incur a balance on your account for the month which will be payable prior to attending any further swim school sessions.
• If your swim school subscription is not paid by the end of the month it relates to, you will be removed from the course. Should you wish to re-enrol at a later date, any outstanding balance must be paid.
• If you cancel your membership or your membership is terminated due to arrears, you will not be refunded for any unused sessions.

Session Attendance Terms

• It is not possible for you to cancel or rearrange any group or private lessons. Any group or private lessons not attended as part of a swimming course will not be refunded or rearranged.
• If you need to change day and time of your lessons please contact the Swim Manager.

Health

• Prior to or during your/your child’s lessons, health concerns may arise that could affect your/your child’s ability to continue safely with the lessons. In these circumstances, Third Space reserves the right to require you to produce a note/letter from your/your child’s doctor, physiotherapist or other appropriate health professional before you/ your child continues with the course of swimming lessons. In the event that Third Space determines (in its sole discretion) that health concerns mean that you/your child should not start or continue with the swimming lessons, any lessons paid for but not taken will be refunded.

Swim Lesson Rules

We are very pleased to have a dedicated swimming pool for our junior members, a place for them to learn to swim and love exercise and fun in the water.

To ensure that your children are safe at all times we have outlined below the areas where we need to have parent/carer help and support during swimming lessons and also your much loved free time in the swimming pool.

We have tried to cover the key areas where it is important to have understanding and cooperation from you, as follows:

• We do not allow the use of mobile phones, cameras on poolside or in the changing rooms at any time.
• All children must be changed for their swim time in the family designated (Little Space) changing rooms with their parent/carer supervising them.
• Swimmers in the main pool must wear Little Space swim caps.
• Parent/guardians please refrain from sitting in the main pool while swimming lessons are taking place. You will be able to view the swimming lessons in the adult lounge.
• If your child is 3-11yrs we encourage you to leave poolside during the lesson, this is to reduce noise levels and any distractions on poolside.
• Swimming Lessons – All children during their lesson are the responsibility of the instructor at all times and will continue to be so until signed back to the care of the parent/designated carer at the end of the swimming lesson.
• Please ensure that you take your child to the toilet before their swimming lesson to minimise the need for your child to leave the lesson midway through and loose valuable lesson time.
• Children under 3 should wear a double nappy system for their swim class and during family swim – a disposable or reusable swim nappy, with a snug-fitting neoprene nappy on top with close- fitting leg and waist ribs.
• If your child is aged 8yrs plus they will be allowed to go to the toilet and return without notification of the parent, they will however be supervised to the entrance of the facilities and back by a DBS cleared member of the team.
• Please note for children over the age of 8 years – if you require your child to be accompanied to the toilet please ensure the swim instructor is aware of this and they will be able to notify you if your child needs to visit the toilet.
• At the end of all lessons your child will be handed back to you directly, please do not take your child from the lesson until the coach has signed them out to ensure the safety and well-being of the children at all times.
• Please be aware that all parents/designated must remain in the club while their children are attending activities in Little Space.
• If your child needs to leave the class for any reason they must stay with the instructor until their parent/guardian is available to collect them and the children cannot leave the activity on their own at any time.
• To ensure you are aware our swim instructors and lifeguards are not authorised to take a child to the toilet under normal circumstances. However, the welfare of children is our priority, therefore, in the case of emergency or where the parent cannot be found, the child can be escorted to the toilet by an employee who are DBS checked and has completed the E-learning module for Safeguarding. In this instance, the parent will be notified on collection.

• The Martial Arts and Ballet courses operate on a termly basis with a break for the half-terms. Whilst every effort is made to ensure continuity of teacher, this cannot always be guaranteed.
• Parents or guardians are not permitted to leave the club at any time during their child’s session. It is important for parents and guardians to refrain from using their phones to take pictures or videos.

Payment Terms

• Sessions must be paid for in advance at concierge.

Session Attendance Terms

• It is not possible for you to cancel or rearrange any session. Any session not attended as part of a Martial arts / Ballet course will not be refunded or rearranged.
• If you need to change day and time of your course please contact the Family Activities Manager.
• If we are to cancel your session, credit or a refund will be issued.

Health

• Prior to or during your/your child’s lessons, health concerns may arise that could affect your/your child’s ability to continue safely with the sessions. In these circumstances, Third Space reserves the right to require you to produce a note/letter from your/your child’s doctor, physiotherapist or other appropriate health professional before your/ your child continues with the course of swimming lessons. In the event that Third Space determines (in its sole discretion) that health concerns mean that you/your child should not start or continue with the swimming lessons, any lessons paid for but not taken will be refunded.

Payment Terms

Please be aware there is a non-refundable cancellation window 12 hours prior to your creche booking.

Definitions:  ‘Adult’ – Third Space member who is at least 18 years of age. ‘Little Space area’ – the area beyond the glass sliding door marked ‘Little Space’.

1. CHILD MEMBERSHIP.
   Child memberships are available for children age 3 months – 17 years.  Age 0-2 Child membership rate increases on the 1^st of the month following the child’s 3^rd birthday.  A child membership will end on the child’s 18^th birthday.
   Child membership is only available and, can only be live, if linked to at least one live, full-paying Adult member of the Islington Club who is the child’s parent of legal Guardian.  Child membership allows access into the Little Space area of Third Space only (subject to restrictions in clause 4 & 5).   A Child Registration form must be completed by one of the Adults linked to the child membership, for each child membership, before the child can access Little Space.
2. Supervisor membership
   Supervisor membership is only available, and can only be live, as an add-on to a live child membership. Only one ‘supervisor’ member per family. Holders of a supervisor membership must be at least 18 years of age.
   ‘Supervisors’ are only permitted entry into Little Space when they are supervising the child/children they are linked to. They are permitted to use the family pool when attending a swim course or family swim session with the child. They are permitted to wait in Little Space while the child/children they are linked to are taking part in a supervised activity within Little Space.
   The supervisor card only allows access into the Little Space area of Third Space, subject to the provisions above. Access to the Third Space adult area can be gained by accompanying a member on a guest pass or paying a guest fee. Failure to comply with the supervisor card terms will result in termination of all memberships associated with the card.
3. Pool usage
   Family Pool: Children age 0-11 must be supervised in the family pool by an Adult. One Adult must not supervise any more than three children at a time. ‘Supervisor’ members are only permitted to use the family pool when attending a pre-paid ‘parent and baby’ swim course with their linked child.
   Adult Pool: Children aged 0 – 11 years old can only use the adult pool if they are taking part in a swimming lesson taught by a Third Space swimming instructor. Lessons will be at designated times set by the Club.
   Children aged 12-17 years old are not permitted in the family or adult pool.
   Children who are not toilet trained must wear swimming nappies when using the pool.

4. Access and supervision
   An Adult is only permitted access to Little Space if they have a child member who is linked to their account.
   Children of all ages are only permitted entry to Little Space if accompanied by an Adult or ‘supervisor’ member linked to their membership.
   Children aged 12-17 are permitted in the Little Space lounge and changing area only.  Children in this age group are not required to be supervised by an Adult or ‘supervisor’ whilst in Little Space.
   Children aged 11 and under must be supervised by an Adult or ‘supervisor’ (linked to their membership) while in Little Space, unless they are attending a signed in, supervised activity.
5. Behaviour
   While using Little Space, children must not put themselves or other people in danger or prevent others from enjoying Little Space or its facilities. If your child is behaving unreasonably, we have the right to speak to you, your child, or their supervising adult, about the behaviour.
   We will arrange to meet with you to discuss the issue if your child continues to behave unreasonably, whether on one visit to the club or over a number of visits to the club. If we cannot sort out the issue during the meeting, we have the right to suspend the child from using Little Space.
   If we suspend your child from using Little Space and you wish to appeal against this, you may appeal in writing to the Managing Director at our Head Office.

6. Guest Passes
   Little Space Guest Passes cost £15 per visit for children 0-3 and £35 per visit for children 3-11.
   The Guest Pass must be linked to an Adult member of Third Space and that Adult member must have a child member who is linked to their account (in order to have access to the Little Space area, as per clause 4).  The same child can only attend on a guest pass 5 times per year. Children on guest passes will not be able to book into classes.  A Child Registration Form must be completed by the guest’s parent/carer prior to their guest visit.

7. Health & Safety
   Unless you instruct us otherwise on the Child Registration Form, we will assume that all members included on the ‘family’ membership (including any ‘supervisor’) have permission to collect the child from activities.  We reserve the right to check ID/details against our membership system prior to pick up.

9. Photographs and videos
   You must not take photographs or videos of any kind in the Little Space facilities including, but not limited to; the changing area, pool, toilet, lounge or crèche facility.
   If you are seen to be taking photographs or filming, we may ask you to show us any images which you have taken within Little Space or the Club and to delete them if appropriate.  If a member of our team asks you to stop filming or taking photographs you must do so.
10. Food and drink
    Only food and drink bought at Natural Fitness Food can be eaten in Little Space.
11. Little Space credit: Little Space credit added to a child’s membership account can be redeemed at Third Space Islington only. It cannot be exchanged wholly or in part for cash. The club reserves the right to amend/withdraw the validity of credit without prior notification. Credit can be spent on the following: Crèche, Guest passes, Martial arts, Swim, Ballet or any associated costs (uniform etc). Credit cannot be used against Membership or Swim Direct Debit subscriptions, however, it can be used to purchase swim top-up sessions. Credit cannot be used against a membership subscription. Credit is non-transferable. Little Space credit is valid for 1 year. Please mention credit at the time of booking a service, credit is redeemed via the child’s membership card. Little Space credit is received upon referring a junior member who joins with a new adult member, or as part of a marketing promotion.