Please view our Parent Policy.

DOES MY ADULT MEMBERSHIP NEED TO BE ACTIVATED TO USE LITTLE SPACE, INCLUDING DROPPING TO SWIMMING LESSONS AND PAID COURSES?
Yes, a full paying adult attached to the child’s membership will need to be in place in order for your child to use Little Space.

IS THE CRÉCHE OPEN?
Our crèche is open Monday – Friday 9:30am-1:30pm, Saturday 9am-1pm and Sunday 9am-1pm with 4 x 1 hour booking slots, available to book 48 hours in advance, chargeable at £13 per hour. Payments and bookings can only be made via the app. Please be aware there is a non-refundable cancellation window 12 hours prior to your booking.

HOW DO YOU BOOK INTO LITTLE SPACE?
Please book your classes as before on the Third Space App. To use the Little Space pool for family use, members need to book a slot via the App. On bank holidays & school holidays sessions are bookable the whole day and on weekends from 2pm-8pm during term time. Our pool is exclusively used for swimming lessons at various times throughout the week so please refer to the opening times for family swimming. If you were previously booked onto courses, a member of the team will be in touch. For new course bookings, please contact our Family Activities Manager who will be happy to help on Leanne.davies@thirdspace.london

ARE THE SWIM TEACHERS QUALIFIED AND WHAT GOVERNING BODY DO WE FOLLOW?

All our swim teachers are DBS checked and are level 2 qualified with years of experience teaching all ages and abilities. We follow Swim England’s Learn to Swim Awards Programme.

HOW DO I BOOK?

Please contact our Swim Manager to ensure your child gets booked into the correct stage. Email: swimming.islington@thirdspace.london

HOW DOES THE PAYMENT WORK ON DIRECT DEBIT?

Our swim school direct debit is calculated based on 42 classes over an 11-month period running from 1st Jan – 31st Dec. No direct debit will be taken in August but your swim school membership will run continuously until you request to cancel – giving one full and final calendar month notice running from the 1st. Cancellation is required in writing, email the Swim Manager swimming.islington@thirdspace.london

DO WE NEED TO COMMIT TO THE FULL YEAR?

No, we only ask for a 3-month commitment. Should you cancel at any time during the fixed rate period – sessions run from your requested start date will be charged at the full swim class rate. This may result in a balance payable or refund due, depending on the amount debited to date. Your final notice direct debit will be adjusted accordingly.

HOW MUCH NOTICE DO I NEED TO GIVE TO CANCEL SWIM LESSONS?

Please give one full calendar month notice running for 1st of the month so we can adjust your final direct debit accordingly.

WHAT ARE YOU DOING TO MAKE SURE LESSONS ARE SAFE?

We are following and staying up to date with Swim England’s Guidelines. This document is available here.

WHAT DO I NEED TO BRING TO LESSONS?

Please bring your child ready for their lesson in their swimmers and goggles. If your child is in the main pool we’ll give them their own Little Space swim cap; please bring this with you to each lesson. We provide all the equipment.

WHAT DO I NEED TO BRING TO ADULT AND BABY LESSONS?

A parent/guardian needs to accompany the child in these swim lessons so please be ready to get in the water. Children under 3yrs should wear a double nappy system for their swim class and during family swim – a disposable or reusable swim nappy, with a snug-fitting neoprene nappy on top with close- fitting leg and waist ribs.

WHAT HAPPENS IF I CAN’T ATTEND A CLASS?

We will try and re-arrange your swim lesson if it’s due to medical reasons. We don’t make-up or refund if you’re away.

CAN I FREEZE MY SWIM SUBSCRIPTION?

You unfortunately can’t freeze your Swim Subscription. If you freeze your membership your child will be removed from the swim programme and will need to re-enrol when you return. Remember we break for holidays 2 weeks over Easter, 2 weeks over Christmas and 6 weeks over the summer. No Direct Debit is taken in August.

CAN PARENTS/GUARDIANS WATCH THE LESSONS?

We encourage parents/guardians to drop off and pick up to minimise noise on poolside and distractions. If your child is new to swim lessons we are happy for you to watch the first couple lessons. No spectators in the main pool please but you can view the lessons from the adult lounge.

HOW DO I FIND OUT MY CHILD’S PROGRESSION?

You can track your child’s progression in your personal Homeportal. Please register via thirdspace.courseprogress.co.uk You’ll need your child’s Coursepro Membership which you’ll find in your swim confirmation email.

HOW DO I CHANGE MY LESSON?

If you need to change day and time you can request this with the Swim Manager swimming.islington@thirdspace.london. If your child is ready to move up you’ll receive a ‘congratulations’ email. You’ll then be able to go onto your Homeportal (thirdspace.courseprogress.co.uk) to pick your new class.

WHAT IS THE TEMPERATURE AND DEPTH OF THE LEARNER POOL?

The Learner Pool ranges between 30-32 degrees and 0.8m deep.

ARE YOU ALLOWED TO TAKE PHOTO’S WHILE SWIM LESSONS ARE TAKING PLACE?

No, for child protection, photos and videos are not permitted while swim lessons are taking place.

Ballet, Gymnastics and Martial Arts courses will run 6th Jan-30th March, with a one-week break for half term between 17th-23rd February.

Swim courses will run 6th Jan-4th April, with no break for half term.

All courses will continue on Bank Holidays.